This activity has been accredited by The CPD Standards office and equates to 1 hours of CPD.
How our Customers rate us:
Very informative , easy to understand , you can recommend to someone interested in learning caregiving.
Im glad I did this course. It gave me more confidence in discharging my duties because I learnt more new things. I truly have value for my money
Once my boss had paid for the courses I had to access it by logging in and setting up a password.i found a couple of the course very long and hard to keep focused before the questions.but overall it was very straight forward and well set out.
It was very interesting to me and also very impactful, I learnt a lot which has helped me in pursuing my career. I put to practice all that I learnt from the course, I will comfortably recommend it to others. Thank you. David.
It's the most reliable and easy-going learning site,which provide knowledgeable idea to fasting the learning process.
Conflict Resolution for Office & HR
1 Hours (Approx.)
Multiple Choice
Very informative , easy to understand , you can recommend to someone interested in learning caregiving.
Im glad I did this course. It gave me more confidence in discharging my duties because I learnt more new things. I truly have value for my money
Once my boss had paid for the courses I had to access it by logging in and setting up a password.i found a couple of the course very long and hard to keep focused before the questions.but overall it was very straight forward and well set out.
It was very interesting to me and also very impactful, I learnt a lot which has helped me in pursuing my career. I put to practice all that I learnt from the course, I will comfortably recommend it to others. Thank you. David.
It's the most reliable and easy-going learning site,which provide knowledgeable idea to fasting the learning process.
This course provides essential skills and strategies for effectively managing and resolving workplace conflicts.
It delivers practical techniques for identifying conflict triggers, understanding different conflict styles, and implementing resolution strategies that lead to positive outcomes. The course emphasises professional mediation techniques and communication skills that help maintain a harmonious workplace environment.
Who is this course for?
This course is designed for HR professionals, team leaders, and office managers who need to handle workplace disputes effectively. It is particularly valuable for those who are responsible for maintaining positive workplace relationships and need to develop or enhance their conflict resolution skills within a professional environment.
If you would like to see how our Elearning platform works before purchasing, click on the ‘try before you buy’ button below and you can try a full length Elearning module, completely free of charge!
- Understanding Workplace Conflict
- Common Sources of Office Conflicts
- Conflict Styles and Behavioral Patterns
- Active Listening Techniques
- Effective Communication Strategies
- Mediation Skills and Process
- Emotional Intelligence in Conflict Resolution
- De-escalation Techniques
- Difficult Conversations Management
- Cultural Sensitivity in Conflict Resolution
- Documentation and Follow-up Procedures
- Prevention Strategies
- Building Consensus
- Creating Resolution Action Plans
- Understand the nature and causes of workplace conflicts
- Recognise different conflict styles and appropriate response strategies
- Develop effective active listening and communication skills
- Learn to facilitate difficult conversations professionally
- Master various mediation techniques for different conflict scenarios
- Understand how to document conflicts and resolutions appropriately
- Be able to implement conflict prevention strategies
- Know how to create and monitor conflict resolution action plans
- Develop skills in managing emotional aspects of workplace conflicts
- Understand the role of cultural differences in conflict situations
- Be able to build consensus among conflicting parties
- Learn to maintain impartiality while facilitating resolutions
- Understand when to escalate conflicts to senior management or external resources
This activity has been accredited by The CPD Standards office and equates to 1 hours of CPD.
How our Customers rate us:
Very informative , easy to understand , you can recommend to someone interested in learning caregiving.
Im glad I did this course. It gave me more confidence in discharging my duties because I learnt more new things. I truly have value for my money
Once my boss had paid for the courses I had to access it by logging in and setting up a password.i found a couple of the course very long and hard to keep focused before the questions.but overall it was very straight forward and well set out.
It was very interesting to me and also very impactful, I learnt a lot which has helped me in pursuing my career. I put to practice all that I learnt from the course, I will comfortably recommend it to others. Thank you. David.
It's the most reliable and easy-going learning site,which provide knowledgeable idea to fasting the learning process.
