This activity has been accredited by The CPD Standards office and equates to 1 hours of CPD.
How our Customers rate us:
Very informative , easy to understand , you can recommend to someone interested in learning caregiving.
Im glad I did this course. It gave me more confidence in discharging my duties because I learnt more new things. I truly have value for my money
Once my boss had paid for the courses I had to access it by logging in and setting up a password.i found a couple of the course very long and hard to keep focused before the questions.but overall it was very straight forward and well set out.
It was very interesting to me and also very impactful, I learnt a lot which has helped me in pursuing my career. I put to practice all that I learnt from the course, I will comfortably recommend it to others. Thank you. David.
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Customer Service Training for Office & HR
1 Hours (Approx.)
Multiple Choice
Very informative , easy to understand , you can recommend to someone interested in learning caregiving.
Im glad I did this course. It gave me more confidence in discharging my duties because I learnt more new things. I truly have value for my money
Once my boss had paid for the courses I had to access it by logging in and setting up a password.i found a couple of the course very long and hard to keep focused before the questions.but overall it was very straight forward and well set out.
It was very interesting to me and also very impactful, I learnt a lot which has helped me in pursuing my career. I put to practice all that I learnt from the course, I will comfortably recommend it to others. Thank you. David.
It's the most reliable and easy-going learning site,which provide knowledgeable idea to fasting the learning process.
This course is designed to equip office and HR professionals with essential customer service skills tailored to the unique demands of the corporate environment.
Providing exceptional customer service in the office setting requires a blend of communication, empathy, and problem-solving skills to effectively address both internal and external client needs. This training ensures participants can foster positive interactions, handle complex situations with professionalism, and contribute to a supportive workplace culture.
If you would like to see how our Elearning platform works before purchasing, click on the ‘try before you buy’ button below and you can try a full length Elearning module, completely free of charge!
- Introduction to Customer Service in the Office Setting
- Effective Communication and Listening Skills
- Managing Difficult Conversations
- Understanding Internal vs. External Customers
- Problem Solving and Conflict Resolution
- Professionalism and Empathy
- Building Trust and Maintaining Confidentiality
- Service Recovery and Complaint Handling
- Creating a Positive Workplace Culture
- Understand the principles of customer service in an office and HR environment
- Enhance communication and listening skills tailored to client needs
- Develop strategies for managing and resolving conflicts professionally
- Recognize the distinct needs of internal vs. external customers
- Demonstrate empathy and professionalism in all client interactions
- Apply problem-solving techniques to customer service challenges
- Foster a positive, supportive workplace culture through proactive service
This activity has been accredited by The CPD Standards office and equates to 1 hours of CPD.
How our Customers rate us:
Very informative , easy to understand , you can recommend to someone interested in learning caregiving.
Im glad I did this course. It gave me more confidence in discharging my duties because I learnt more new things. I truly have value for my money
Once my boss had paid for the courses I had to access it by logging in and setting up a password.i found a couple of the course very long and hard to keep focused before the questions.but overall it was very straight forward and well set out.
It was very interesting to me and also very impactful, I learnt a lot which has helped me in pursuing my career. I put to practice all that I learnt from the course, I will comfortably recommend it to others. Thank you. David.
It's the most reliable and easy-going learning site,which provide knowledgeable idea to fasting the learning process.
