This activity has been accredited by The CPD Standards office and equates to 1 hours of CPD.
How our Customers rate us:
Very informative , easy to understand , you can recommend to someone interested in learning caregiving.
Im glad I did this course. It gave me more confidence in discharging my duties because I learnt more new things. I truly have value for my money
Once my boss had paid for the courses I had to access it by logging in and setting up a password.i found a couple of the course very long and hard to keep focused before the questions.but overall it was very straight forward and well set out.
It was very interesting to me and also very impactful, I learnt a lot which has helped me in pursuing my career. I put to practice all that I learnt from the course, I will comfortably recommend it to others. Thank you. David.
It's the most reliable and easy-going learning site,which provide knowledgeable idea to fasting the learning process.
Conflict Management for Hospitality & Catering
1 Hours (Approx.)
Multiple Choice
Very informative , easy to understand , you can recommend to someone interested in learning caregiving.
Im glad I did this course. It gave me more confidence in discharging my duties because I learnt more new things. I truly have value for my money
Once my boss had paid for the courses I had to access it by logging in and setting up a password.i found a couple of the course very long and hard to keep focused before the questions.but overall it was very straight forward and well set out.
It was very interesting to me and also very impactful, I learnt a lot which has helped me in pursuing my career. I put to practice all that I learnt from the course, I will comfortably recommend it to others. Thank you. David.
It's the most reliable and easy-going learning site,which provide knowledgeable idea to fasting the learning process.
This course provides essential skills and practical strategies for managing conflict situations within the fast-paced hospitality and catering environment.
It focuses on preventing, managing, and resolving conflicts that can arise between staff members, with customers, or with suppliers, while maintaining professional service standards and ensuring business operations continue smoothly.
If you would like to see how our Elearning platform works before purchasing, click on the ‘try before you buy’ button below and you can try a full length Elearning module, completely free of charge!
- Understanding Conflict in Hospitality Settings
- Common Triggers in Food Service Environments
- De-escalation Techniques
- Managing Customer Complaints
- Team Conflict Resolution
- Communication in High-Pressure Situations
- Cultural Awareness in Hospitality
- Body Language and Non-verbal Communication
- Managing Intoxicated Customers
- Dealing with Aggressive Behavior
- Personal Safety and Security
- Legal Considerations
- Post-incident Procedures
- Building a Positive Work Culture
- Understand the unique aspects of conflict in hospitality environments
- Know how to recognise early warning signs of potential conflict
- Be able to implement effective de-escalation techniques
- Understand how to manage customer complaints professionally
- Know how to handle conflicts between team members
- Be able to communicate effectively in high-pressure situations
- Understand cultural differences and their impact on conflict
- Know how to maintain personal safety during conflicts
- Be able to document and report incidents appropriately
- Understand the legal framework surrounding conflict management
- Know when and how to seek assistance or escalate situations
- Be able to contribute to a positive workplace culture
- Understand how to prevent future conflicts through proactive measures
This activity has been accredited by The CPD Standards office and equates to 1 hours of CPD.
How our Customers rate us:
Very informative , easy to understand , you can recommend to someone interested in learning caregiving.
Im glad I did this course. It gave me more confidence in discharging my duties because I learnt more new things. I truly have value for my money
Once my boss had paid for the courses I had to access it by logging in and setting up a password.i found a couple of the course very long and hard to keep focused before the questions.but overall it was very straight forward and well set out.
It was very interesting to me and also very impactful, I learnt a lot which has helped me in pursuing my career. I put to practice all that I learnt from the course, I will comfortably recommend it to others. Thank you. David.
It's the most reliable and easy-going learning site,which provide knowledgeable idea to fasting the learning process.
