This activity has been accredited by The CPD Standards office and equates to 1 hours of CPD.
How our Customers rate us:
Very informative , easy to understand , you can recommend to someone interested in learning caregiving.
Im glad I did this course. It gave me more confidence in discharging my duties because I learnt more new things. I truly have value for my money
Once my boss had paid for the courses I had to access it by logging in and setting up a password.i found a couple of the course very long and hard to keep focused before the questions.but overall it was very straight forward and well set out.
It was very interesting to me and also very impactful, I learnt a lot which has helped me in pursuing my career. I put to practice all that I learnt from the course, I will comfortably recommend it to others. Thank you. David.
It's the most reliable and easy-going learning site,which provide knowledgeable idea to fasting the learning process.
Customer Service Training for Hospitality & Catering
1 Hours (Approx.)
Multiple Choice
Very informative , easy to understand , you can recommend to someone interested in learning caregiving.
Im glad I did this course. It gave me more confidence in discharging my duties because I learnt more new things. I truly have value for my money
Once my boss had paid for the courses I had to access it by logging in and setting up a password.i found a couple of the course very long and hard to keep focused before the questions.but overall it was very straight forward and well set out.
It was very interesting to me and also very impactful, I learnt a lot which has helped me in pursuing my career. I put to practice all that I learnt from the course, I will comfortably recommend it to others. Thank you. David.
It's the most reliable and easy-going learning site,which provide knowledgeable idea to fasting the learning process.
This course provides essential skills and knowledge required to deliver exceptional customer service within the hospitality and catering industry.
It focuses on developing professional service techniques, understanding customer expectations, and maintaining high standards of service delivery in fast-paced hospitality environments whilst handling diverse customer interactions.
If you would like to see how our Elearning platform works before purchasing, click on the ‘try before you buy’ button below and you can try a full length Elearning module, completely free of charge!
- Principles of Hospitality Service
- Customer Experience Journey
- Professional Communication Skills
- Handling Customer Requests
- Complaint Resolution
- Upselling Techniques
- Table Service Standards
- Bar Service Excellence
- Cultural Awareness
- Body Language and Presentation
- Telephone and Booking Skills
- Managing Special Requirements
- Payment Handling
- Service Recovery Techniques
- Team Communication
- Dealing with Difficult Situations
- Food Service Timing
- Event Service Skills
- Understand the principles of excellent customer service in hospitality
- Know how to anticipate and meet customer needs effectively
- Be able to communicate professionally with diverse customers
- Understand how to handle complaints and difficult situations
- Know how to maintain service standards during busy periods
- Be able to work effectively as part of a service team
- Understand how to handle special requests and dietary requirements
- Know how to manage customer expectations
- Be able to demonstrate professional service techniques
- Understand the importance of timing in food service
- Know how to handle payments and transactions securely
- Be able to contribute to positive customer experiences
- Understand how to maximise sales through service excellence
This activity has been accredited by The CPD Standards office and equates to 1 hours of CPD.
How our Customers rate us:
Very informative , easy to understand , you can recommend to someone interested in learning caregiving.
Im glad I did this course. It gave me more confidence in discharging my duties because I learnt more new things. I truly have value for my money
Once my boss had paid for the courses I had to access it by logging in and setting up a password.i found a couple of the course very long and hard to keep focused before the questions.but overall it was very straight forward and well set out.
It was very interesting to me and also very impactful, I learnt a lot which has helped me in pursuing my career. I put to practice all that I learnt from the course, I will comfortably recommend it to others. Thank you. David.
It's the most reliable and easy-going learning site,which provide knowledgeable idea to fasting the learning process.
